Privacy and personal data
1. Purpose
This policy says what personal information Landsidu holds about members and players, why, where it is kept, who can see it and for how long, and how anyone can see, correct or remove what we hold about them.
We collect as little as we can, keep it only as long as we need it, never sell it, and share it only as section 6 describes. Landsidu follows the Australian Privacy Principles as a guide and makes no claim about which laws apply to it.
2. Scope
This policy applies to everything Landsidu runs: the Landsidu Discord, every game server Landsidu hosts, the server computer they run on, and its backups.
3. Terms
| Term | Meaning |
|---|---|
| Personal information | Anything that identifies a person or could be linked to them, such as an account name, an account ID or a screenshot |
| Player register | Landsidu's private list, kept on the server computer and seen only by the Owner and Admins, that links a member's Discord account to their in-game names and account IDs. It holds no real names |
| Staff | The Owner, Admins and Moderators |
4. Responsibilities
- The Owner owns this policy and answers every privacy request.
- Admins and Moderators use personal information only as their role needs, and as this policy says.
5. What we hold, and why
| What | Why | Where it is kept | Who can see it | How long |
|---|---|---|---|---|
| Your Discord name, display name and roles | To run the server and give you the areas you asked for | Discord | Members, as Discord shows them | While you are a member |
| What you post in our channels | It is the conversation | Discord | Whoever can see that channel | Until you or a moderator deletes it |
| Your application: in-game names, the games you want, and your Steam profile if you choose to give it | To check who is joining and match you to the game | Your private thread in apply, then the player register | Thread: you and staff. Register: the Owner and Admins | Thread: 1 year after its last post. Register: as below |
| Your account IDs (Discord and Steam, including any second accounts) linked to your in-game names | To act on reports, apply bans and stop ban evasion | The player register | The Owner and Admins | While you are a member or on a ban list, then 2 years |
| Reports, complaints and appeals, with any screenshots, and the Discord user and message IDs staff copy as evidence | To deal with them fairly and keep a record for appeals | Private threads in report-a-player (or, where those aren't available, staff's direct messages and a staff-only channel), and the moderation log | Staff, and the person who reported | 1 year after the matter is closed |
| Ban and hostile listings | To keep the community safe | Public list: active listings only, by in-game name and reason. History and IDs: the player register | Public list: members. History and IDs: the Owner and Admins | While active, then 2 years |
| Game server logs: in-game names, account IDs and connection details, and in Minecraft a log of who changed what | To run, fix and protect the servers | The server computer | The Owner and Admins | 90 days |
| Game world backups, which hold characters and player data | To restore a server after a fault | The server computer and its off-site backup | The Owner | 14 days on the server computer; the off-site copies are being brought to the same period |
| Staff names and the roles they hold | To manage access | Landsidu's access register | The Owner | 2 years after the access ends |
We don't ask for or keep real names, addresses, dates of birth, phone numbers or payment details. If a real name turns up in a report, staff don't copy it anywhere else. Account IDs are kept in three places only: the player register, the game server logs, and the evidence in a report or the moderation log. The retention periods come from LS-REG-007; each runs from the last post (applications) or from when the matter is closed (reports and appeals).
6. Who else is involved
- Discord runs the chat platform and holds your account and messages under its own privacy policy.
- Valve (Steam) holds your Steam account; we see only what your public profile shows.
- OVHcloud rents us the server computer, in Sydney, where the game servers, logs, the player register and the backups are kept.
- Discord's Trust & Safety team, or the police, receive information from us only when the law or a child's safety requires it (LS-PRO-007).
We don't sell or share personal information with anyone else.
7. Children
- Landsidu is for people aged 13 and over ("Landsidu - The After" for 15 and over; players aged 13 to 14 need a parent's or guardian's permission; LS-POL-002). We collect the same information about young players as about anyone else (section 5), and no more. We never ask a young player for a real name, address, school or photo.
- The children's area is given by the Owner only, and any report involving a child is handled privately by the Owner (LS-PRO-007).
8. Your choices and requests
- See what we hold, correct it or have it removed: send a direct message to an Admin, or email <Landsidu email address>. We answer within 30 days, and tell you if something has to be kept, such as an active ban, and for how long.
- Leave: leaving the Discord ends your membership. Your application thread and register entry are then kept only for the periods in section 5.
- Complain about how we handled your information: message an Admin, or email contact@landsidu.com (LS-PRO-007). In Australia you can also contact the Office of the Australian Information Commissioner (OAIC).
9. Keeping it safe
- Only staff can see applications, reports and the moderation log, and staff must use two-factor sign-in to take moderator actions.
- Account IDs never go in public posts, public lists or Landsidu's documents; only in the three places in section 5.
- The server computer is reached with keys only, never passwords, and is kept up to date (LS-POL-001).
- If personal information is lost or seen by someone who shouldn't see it, the Owner contains it, works out the harm, tells the people affected, and records it as an incident, following the OAIC's guidance.
10. Review
The Owner reviews this policy every 12 months, and whenever Landsidu starts holding a new kind of personal information.
Basis: decisions D14, D17, D18, D31 and D57 to D59 in the Landsidu decisions record; LS-REG-007 classes R1 to R3, R11 and R12.